Shipping policy
Last Updated: November 1, 2026
At RoadPaws™, we're committed to getting your order to you as smoothly and efficiently as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.
Shipping & Delivery
We currently ship to the United States and select international destinations.
Estimated delivery times vary depending on your location, shipping carrier, and customs procedures.
Please note that delivery estimates do not include order processing time and are not guaranteed.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information.
Please allow some time for tracking updates to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately at roadpaws@outlook.com.
We cannot guarantee that address changes can be made once an order has been processed or shipped.
Shipping Delays
While we work to ensure timely delivery, occasional delays may occur due to weather conditions, carrier disruptions, customs processing, holidays, or other circumstances beyond our control.
We appreciate your patience and understanding.
Lost or Damaged Packages
If your order arrives damaged or your tracking information indicates a delivery issue, please contact us at roadpaws@outlook.com.
Include your order number and any relevant photos or tracking details so our team can investigate and assist you.
Customs & Import Duties
For international orders, additional customs duties, taxes, or import fees may apply depending on your country's regulations.
Unless otherwise stated at checkout, these charges are the customer's responsibility.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: roadpaws@outlook.com
RoadPaws™ — Little Riders. Big Attitude. 🏍️🐾